Education

Pennsylvania State University

B.S. Cybersecurity Analytics and Operations: Law & Policy Focus

GPA: 3.6 / 4.0

Expected May 2026


Work Experience

Computer Repair Technician
Geek Squad, Inc.
08/2023 – Present
  • Resolve 100+ hardware/software issues monthly within 25 hours/week, including data transfers, Windows/Mac operating system repairs, and system diagnostics, exceeding the company average of 0.5 service order completions per hour with an average of 0.8+.
  • Provide consumer-level incident response following malware attacks to 20+ clients weekly, conducting malware removal and post-incident analysis, consistently achieving over 100% monthly utilization to exceed the company’s standard by 20% on average.
  • Collaborate with a team of 10+ technicians to document 400+ service orders monthly, consistently achieving a precinct customer satisfaction rate of 95% on average.
  • Supervised and trained 20+ technicians and support specialists across two precincts, enabling new team members to meet or exceed deliverables within 90 days.
  • Streamline in-store service order queue management, reducing in-store repair turnaround time to an average of just 14 hours from the company standard of 24 – 72 hours.
  • Awarded ‘Most Productive Agent’ for three consecutive quarters, achieving the highest efficiency rating in the region.
Client Consultation Specialist
Geek Squad, Inc.
01/2023 – 08/2023
  • Conducted technical troubleshooting and service order intake on 100+ hardware and software related issues monthly, documenting operating system repairs, hardware diagnostics, data transfers, and smartphone repairs.
  • Demonstrated expertise in delivering exceptional customer service and developed strong interpersonal communication skills, achieving an individual customer satisfaction rating of 95%.
  • Monitored precinct functions and in-store repair queue to consistently meet or exceed precinct deliverables.

Project Experience

Home Lab
06/2024 – Present

Personal lab environment used to gain practical hands-on experience with industry-standard cybersecurity technologies and IT infrastructure. Key learnings include:

  • Installed and configured Proxmox VE, leveraging virtualization to better understand key IT infrastructure and technologies.
  • Performed static and dynamic malware analysis in isolated virtualized environments, developing proficiency in disassembly, reverse engineering, network traffic monitoring, and system analysis.
  • Recording hardware and software installations and system configurations, producing precise documentation.
Project Manager & Lead, Data Infrastructure Plan
01/2024 – 05/2024

Led a team of 4 to develop a comprehensive 30-page data infrastructure plan for a hypothetical local movie rental company pivoting to streaming, successfully meeting a 15-week deadline. Key deliverables include:

  • Analyzed user roles and database access privileges for a system designed to support 50+ unique users, proposing backup and recovery strategies to ensure 99.9% data integrity.
  • Designed a scalable database repository consisting of over 10 tables and created the associated ER diagram.
  • Developed a dynamic dashboard using PowerBI, projecting a 20% improvement in report generation time.
  • Facilitated 16 team meetings, monitored individual and team deliverables, and presented the final project to representative stakeholders, receiving a 90% approval rating and earning the highest grade in the class.

Technical Skills

Operating Systems & Platforms

Windows, Linux (Debian, Kali), Windows Server, AWS, Docker

Programming & Scripting

Python, Bash, PowerShell, SQL, HTML/CSS, JavaScript, C

Tools

Nmap, Nessus, OWASP ZAP, Wireshark, Ghidra


Awards & Achievements